Frequently Asked Questions
Answers about alarms, monitoring, installation and maintenance.
How much does a home alarm cost?
Insurance-approved monitored home alarms are supplied and fitted for £450 (limited offer). Additional security devices can be fitted as required. After a free survey we will quote for the system that suits your property.
Do you offer alarm monitoring?
Yes. Maintenance and monitoring is available from £15/month for homes, with single path and dual path monitoring options. Commercial monitoring is available from £20.00 per month. There is a minimum two years contract period for all monitored systems.
Do you install CCTV?
Yes. We install CCTV systems for both commercial and residential premises. A four-camera package is supplied and fitted for £690 (limited offer), and we also install other CCTV packages to meet individual requirements.
Do you cover my area?
We operate in all areas within London and the Home Counties. Call 0800 234 3232 for a free survey or a quote over the phone.
Can you maintain an existing alarm system?
We provide maintenance and monitoring cover including regular service checks, call outs, repairs, parts and labour, and resets over the phone. Please contact us to discuss your current system — we can advise during a free survey.
What is the advantage of a monitored system over a sounders-only system?
To comply with current noise regulations, your burglar alarm system can only sound for a maximum of 20 minutes. Most alarm activations are ignored by passers-by, so it is highly recommended that you or one of your key holders is contacted who can attend the premises within this time frame.
If I have a monitored alarm system do I need to have police response?
No. You can have your security system monitored to contact your key holders only. The maintenance and monitoring costs will also be slightly cheaper.
Can I reset my alarm system myself if it has triggered?
Yes. We will help you reset the system over the phone if it was triggered accidentally. Should the activation have been caused by a problem within the system itself, an engineer will be booked to attend to ensure that it does not re-occur.
When do you recommend a wired alarm system or a wireless alarm system?
For commercial premises, we would normally recommend a wired system as in most cases the wiring can be concealed above false ceilings. For domestic premises where decorating has been completed, we would normally advise a wireless system, which is much neater. A wired system can still be installed if structural work is being done.
What if I have pets that need to wander while the alarm is set?
We can install pet-friendly movement detectors in the areas where your pets are likely to be, as these detectors are specially designed not to pick them up.
Does the alarm system need to be connected to a telephone landline?
Your alarm system only requires a landline if it is linked up to an Alarm Receiving Centre or if it has a speech dialler which can send a message to your key holders.
If my security system is connected to a telephone line with broadband, will this affect my internet connection?
No. We fit an ADSL filter within the alarm control panel which isolates the system from your broadband service.
If there is a power cut, will my security system still work?
Yes. There is a rechargeable back-up battery within the alarm control panel which ensures that your alarm system functions properly in the event of a mains failure.
How long is the system guaranteed for and is there a maintenance contract?
The security system is guaranteed for one year and there is a maintenance and monitoring contract provided for monitored systems.
Is there a minimum contract period?
There is a minimum two years contract period for all monitored systems.
What do the maintenance and monitoring contract comprise of?
The maintenance contract comprises one preventive service check per year for systems which have not been set up for Police response, and two service checks for those which have. It also comprises all callouts, labour and free replacement of parts required to rectify faults. If your system is monitored, the monitoring contract comprises contacting your key holders on a first alarm activation and the Police on a second or confirmed alarm activation if this service is included in your contract.
Can the Fire Services also be contacted in the event of a fire?
Yes. The Fire Services can be contacted on your behalf by the Alarm Receiving Centre in the event of a fire, provided you have a monitored system and have one or more smoke detectors fitted to your security system.
Can I part-set my alarm system at night when I am on the premises?
Yes. The installation engineer can program your system so only certain areas of your choice are armed when you are at home.
How long does it take to install the alarm system?
This depends on whether it is a wired or a wireless system. Wired systems generally take a little longer. An average six detection device commercial alarm system takes about six hours, provided the engineer is given unhindered access. A similar wireless domestic system would take about an hour or so less.
Ready to Protect Your Property?
Arrange your free security survey today.